Introduction, Legal Requirements and Tools (Contact and Social Care Teams)
Amendment
In August 2024, text amendments have been made to Section 3, The Purpose of any Assessment. These amendments have been made to reflect feedback received following a full tri.x legal review of the Care Act 2014 Resource chapter ‘The Purpose of Assessment’.
These procedures should be used by anyone that has been allocated or asked to carry out any process that establishes needs of a person under the Care Act, including any formal assessment or reassessment of need.
Anyone establishing the needs of a carer should refer to the bespoke Carers Procedures.
Additional practice guidance that can support the processes of establishing needs, planning and review when the person has specific or complex needs can be accessed in the tri.x Resources.
Note: This procedure is used by all of the following teams and services:
- Adult Contact Teams; and
- Adult Social Care Teams.
Unless specified otherwise, the information applies to both social work and occupational therapy practitioners.
Regarding Occupational Therapy assessments, these procedures apply equally to people who live in their own home and people who live in a care home or other setting. If a person lives in a care home and is found to have eligible needs, the Local Authority has a duty to provide bespoke or specialist disability equipment that is beyond that which must be provided by the care home.
Under the Care Act any method of establishing needs is known as an assessment and this is the legally recognised term. Assessment is an integral part of adult Care and Support.
The term 'assessment' covers:
- The range of methods that can be used to establish needs, some of which are formal ( for example, a face to face assessment) and some of which are not so formal (for example, a short telephone conversation); and
- The range of models and frameworks used to support or shape the process of information gathering.
Unfortunately the word 'assessment' is all too often associated with outdated practices to gather information that do not support the ethos of the Care Act. For example, being:
- A process led by the assessor;
- A structured process involving the use of forms and arbitrary questions;
- An 'interview' of the person being assessed; and
- A gateway to funding and services, the nature of which is decided by the assessor.
As a mechanism to promote and support new practices around assessment that are in line with the Care Act ethos and duties, these procedures intentionally use the phrase 'Establishing Needs' alongside the legal term 'assessment'. This supports users of the procedures to think more flexibly about what an 'assessment' can, and may need to involve so that it is:
- Proportionate, only being formal or lengthy when it needs to be;
- Led by the person with care and support needs;
- Appropriate to the person and their situation; and
- A method of supporting the person to find their own solutions to issues identified.
Under the Care Act the main purpose of any assessment is:
- To provide a full picture of the carer's needs, with a particular focus on the impact that those needs have on their Wellbeing and the outcomes they want to achieve in their day-to-day life; so that;
- The Local Authority can put in place appropriate, proportionate and timely arrangements for that carer in order to meet their needs and promote individual Wellbeing. This response might range from offering guidance and information to arranging for services to meet the needs.
Under the Care Act the duty to promote individual Wellbeing is intrinsically linked to the purpose of assessment. Any assessment that has not considered or promoted Wellbeing has not fulfilled its legal requirements.
It is vital that you understand the principle of Wellbeing in order to promote it. See: Promoting Individual Wellbeing.
A good assessment will also:
- Support people to understand their strengths and capabilities within the context of their situation;
- Support people to understand the support that may be available to them within the community or through other networks and services; and
- Support people to consider some of the different ways that the Local Authority may be able to support them (for example through another prevention service).
The information gathered will help the Local Authority to:
- Make a determination about eligibility (where eligibility is a factor in meeting assessed needs); and
- Understand the kind of equipment, aids and adaptations that could be explored when planning how to meet needs.
Across the country and even within each Local Authority there are a range of models and frameworks used to support or shape the process of information gathering to establish needs. The Care Act recognises that different approaches are used but all must fulfil the same legal requirements.
See: Legal Requirements of a Needs Assessment, part of the Care Act 2014
The Care Act does not require that a specific tool (or any tool at all) is used to support or shape the assessment process, but it does acknowledge that a good tool can be helpful. However, any tool should:
- Facilitate and ensure the person's involvement;
- Support the information gathering process;
- Be flexible and adaptable; and
- Be appropriate and proportionate to the situation and needs of the person being assessed.
See below for details of the tools that are available for you to use as required.
The process of establishing needs involves having a skilled conversation about:
- Wellbeing and outcomes;
- Needs; and
- Risk.
You should consult with the person and/or others when arranging the assessment to understand the specific communication needs that the person has so that any assessment tool you use will ensure their involvement in the conversation.
If you do not feel that the assessment tools available to you will be appropriate you should speak to your manager about how they can be adapted.
Sometimes you may need to supplement the available tools with more bespoke tools to support the specific communication needs of the person. For example, you may need to use photographs or pictures. This is entirely appropriate under the Care Act as it will ensure the involvement of the person and will also support you to meet the duty to provide information in an accessible way.
Remember: see the tri.x Resources to access additional practice guidance that can support the processes of establishing needs, planning and review when the person has specific or complex needs.
Across the country and even within each Local Authority there are a range of models and frameworks used to support or shape the process of information gathering to establish needs. These are known as tools.
First and foremost you should have regard for any available practice guidance or good practice examples provided by the Local Authority.
The following are other tools available to you that may enhance any assessment conversations and accessibility.
tri.x has developed a range of person centred tools that can:
- Support a person to think about what matters most to them, now and in the future;
- Support a person or family member to think about Wellbeing;
- Support a person or family member to think about needs and what a good day/bad day looks like; and
- Support a person or family member to think about what is working/not working about a Care and Support Plan and any services or support they receive.
See: Resources for Person Centred and Strength Based Conversations.
Think Local Act Personal have also produced an online tool to support everything from preparing a person for an assessment, to having a skilled conversation and developing a Care and Support Plan through to review. See Personalised Care & Support Planning.
Supporting Outcomes-Focused Practice is a supplementary RiPfa website, available without normal subscription. It can support you to develop your skills, knowledge and practice in working with outcomes.
Last Updated: August 2, 2024
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